Shipping policy
Where we ship
Lauzon Music ships across Canada, to the United States, and overseas. Every instrument is inspected and set up before it is packed.
Canada
Free shipping on orders over $200. The $200 is your order subtotal, after any discount and before tax. Orders under $200 ship anywhere in Canada for a flat $20.
Shipping in Canada goes by UPS with tracking, insured for the declared value of the instrument.
United States
The same terms as Canada. Free shipping on orders over $200 USD, and a flat $20 USD under that. Prices are set in Canadian dollars and shown to you in US dollars at checkout.
Duty, taxes, brokerage and customs charges on orders to the United States are covered by us. Your order arrives at your door with nothing to pay.
Orders that do not qualify for free shipping
A few orders are too big or too far to ship free: oversized or unusually heavy items, a 4x12 cabinet or a digital piano for example, and remote and northern addresses.
If your order does not qualify we will contact you, put a shipping allowance toward the cost, and quote you the rest. You can pay the difference or cancel for a full refund at no charge. Either way, no surprise charges.
Outside North America
We ship overseas regularly. There is no free shipping outside Canada and the United States, and no flat international rate. Box size, weight and carrier vary too much by country to quote honestly off a table. Email shop@lauzonmusic.com with the instrument you want and your address and we will price it properly, landed to your door.
Import duty, taxes and brokerage on an order going anywhere outside Canada and the United States are the buyer's responsibility. They are charged by your own country, not by us. We cannot quote them and we will not guess at them.
Insurance
Every instrument ships insured for its full declared value. Canada, the United States and overseas alike.
Handling time
We aim to ship every order the same day it is received. Generally, if the order is placed before 1 PM ET, it will ship the same day. Orders received on Saturday or Sunday will ship the following Monday.
Ask us first
Shipping outside Canada, an oversized item, or anything you want to talk through before you order: email shop@lauzonmusic.com or call (613) 725-1116.